Question 1

How does shopping by design work?

Accepted Answer

Pick the design you love first, then choose the garment you want it printed on — tank top, t-shirt, sweatshirt, hoodie or zip up hoodie — plus your size. Every design works across the full range.

Question 2

Which garments can I choose from?

Accepted Answer

Tank tops, t-shirts, sweatshirts, hoodies and zip up hoodies, in sizes S to 5XL. 4XL and 5XL can take a couple of extra days as they are ordered in.

Question 3

Why are hoodies back print only?

Accepted Answer

Hoodies and zip up hoodies have a front pocket and zip that get in the way of a clean front press, so those designs are printed on the back. Select a hoodie and the print location switches to Back automatically.

Question 4

Can I get a colour other than black?

Accepted Answer

Yes. Black is our default because the prints pop on it, but other garment colours are available on request. Message us before ordering so we can confirm the colour and lead time — it can add a few days.

Question 5

How long will my order take?

Accepted Answer

Everything is printed to order, so allow 3–7 working days for printing and dispatch, then standard delivery on top. UK orders usually land within a week to ten days.

Question 6

Do you ship worldwide?

Accepted Answer

We do. UK, Europe and worldwide delivery are all available at checkout, with times and costs shown before you pay.

Question 7

What is your returns policy?

Accepted Answer

Because each item is made to order we can't accept change-of-mind returns, but if anything arrives faulty, misprinted or damaged, message us with a photo within 30 days and we'll sort a replacement or refund.

Question 8

How do I know what size to order?

Accepted Answer

Every product page has a size guide with chest measurements for tees, tank tops, sweatshirts and hoodies. If you're between sizes and want a relaxed fit, size up.

Question 9

How should I wash my print?

Accepted Answer

Wash inside out at 30°C, avoid the tumble dryer, and don't iron directly over the print. Do that and the design will outlast the trend cycle.

Question 10

Can I be featured on the As Worn page?

Accepted Answer

Please do. Send us a photo of you in your Gay By Design piece — if we feature it, we'll send you a discount code for your next order.

Question 11

Is checkout secure?

Accepted Answer

Yes. Payment is handled by Shopify's secure checkout, accepting all major cards and digital wallets. We never see or store your card details.

Question 12

How do I get in touch?

Accepted Answer

Email hello@gaybydesign.uk or use the contact form. We answer everything — colour requests, sizing, order updates, the lot.

Frequently asked questions

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